If we don't have it, we'll try to get it. The Interlibrary Loan Department works with libraries throughout the country to obtain items not held by Live Oak Public Libraries. Anyone with a library card in good standing may submit requests for books and other items through interlibrary loan. Cost is $2.00 for each item received plus any fees that the lending library would charge (if we can't find a free source). Please note in your requests the upper limit for these extra fees.
To submit a request:
Just find the item you wish and click on the ILL icon or "Request a loan from another library." link. Help with this.
Journal articles can be requested via this online form.
Frequently Asked Questions
What can be requested?
Just about anything can be requested. The ILL Department will try to find whatever it is that you are looking for. Be aware that while CDs, DVDs and video may be requested, our success rate for receiving these items is low. Many libraries do not lend media of these types. Entire issues of magazines, best sellers, items in high demand and items less than 12 months old may not be requested. Certain reference items are also very difficult to get (genealogical materials, very old items), but we are willing to try--and have been successful in some cases.
How long will it take?
In most cases, staff order items from lending libraries within 1-2 working days of receiving requests. The turnaround time for an item ordered on ILL depends largely upon the location of the lending library. Items obtained within Georgia usually take approximately 1-2 weeks to arrive. Items obtained from outside of Georgia take longer. Customers are notified if it is not possible to fill a request by the date specified as "not needed after." Staff notify people by telephone when items are ready for pick-up at the requested branch.
To check on a request, please call 652-3616 or e-mail firstname.lastname@example.org. Please give a reasonable amount of time for lending libraries to respond (see above) before checking on your request.
How long may I keep the item?
Items are received from the lending library with the date the item is due at that library. The ILL Department does not set the due dates. Most items are renewable one time, upon approval of the lending library. All renewals should be requested at least 3 days prior to the due date to allow time for the ILL Department to request a renewal from the lending library, which may or may not grant the renewal.
Are there any restrictions?
Some items will arrive with restrictions set by the lending library. Restrictions are generally of two kinds: "IN LIBRARY USE ONLY" (item may not leave the library) and "NO RENEWALS" (item may not be renewed, but must be returned by the original due date). The ILL Department does not set these restrictions. The lending library sets the restrictions and Live Oak Public Libraries must follow them.